FAQS

Refund Policy

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Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Monogrammable Items

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or missing parts for reasons not due to our error or Any item that is returned more than 7 days after delivery are not eligible for a store credit or exchange.

Sale items (if applicable)
Only regular priced items may be exchanged or returned for a store credit, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at highlandside@hotmail.com and send your item to: 17732 Highland Road Baton Rouge Louisiana US 70810.

Pre-Order Items (if applicable)
Items that were placed during a pre-order (item not currently in stock to ship right away) are not eligible to be exchanged or returned for a store credit.

Shipping

To return your product, you should mail your product to: 17732 Highland Road Baton Rouge, Louisiana US 70810


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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