FAQs and Policies

Return Policy

All sales are final. We do not offer refunds.

However, store credit or exchanges are available within 10 days of purchase with a receipt. Items must be unused, in original condition, and in original packaging.

Please note:
All sale items, seasonal merchandise, and special orders are final sale — no returns, store credit, or exchanges will be accepted.

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Returns

Our return window is 10 days from the date of purchase. After 10 days, we are unable to offer store credit or exchanges.

To qualify for a return:

• The item must be unused, in original condition, and in its original packaging
• You must provide a receipt or proof of purchase

Non-returnable items include:

• Sale merchandise
• Seasonal merchandise
• Gift cards
• Monogrammable items
• Custom or special orders
• Preordered items

Returns that are damaged, incomplete, or received after the 10-day window will not be accepted.

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Exchanges

Exchanges are allowed on regular-priced merchandise only, within 10 days of purchase, and with a receipt.
Items must be in the same condition as when purchased.

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Pre-Order Items

Items purchased during a pre-order (items not currently in stock) are not eligible for return or exchange.

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Gift Wrapping

We offer complimentary gift wrapping on full-priced items.
If you wish to have a sale item gift wrapped, an additional fee will apply. Just let us know at checkout!

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Shipping a Return

To return an eligible item by mail, please ship it to:

HighlandSide
17732 Highland Rd #E
Baton Rouge, LA 70810

• Customers are responsible for all return shipping costs
• Shipping fees are non-refundable
• We recommend using a trackable shipping service or purchasing shipping insurance, especially for items valued over $75
• We are not responsible for returns lost or damaged in transit

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In-Store Pickup

Items must be picked up within 30 days of purchase.
We are not responsible for items left unclaimed after 30 days.

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Order Disclaimer

Thank you so much for shopping with us! Please note that our inventory is shared between our brick-and-mortar store and online shop.
In rare cases, an item purchased online may sell out in-store at the same time. If this happens and we are unable to fulfill your order, we will issue a full refund immediately. We appreciate your understanding and continued support!

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Store Hours & Contact Info

Store Hours:
Monday–Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sundays: Open during the holiday season (start date varies — please call ahead to confirm)

Contact Us:
📍 17732 Highland Rd #E, Baton Rouge, LA 70810
📞 (225) 754-7400
📧 highlandside@gmail.com